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Island Department of Administration Office of Training & Development One Capitol Hill, Providence, RI 02908 – 5867 |
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further information, contact Melissa
Day 222-2178, fax 222-6378, TDD 222-6144 e-mail mday@gw.doa.state.ri.us |
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Spring 2008 Course Schedule
The Office of Training and Development is extremely pleased to be partnering with the Institute for Labor Studies and Research to again co-sponsor courses for state employees. Please read the payment and registration information carefully if you wish to register for any of these courses. Please continue to check this website for -updates on courses. All in a Day's Work: Maintaining & Improving Customer Relations - Fee $75 This course is designed to assist you to meet the challenges of providing excellent customer service when addressing customer needs. Attention will be given to such factors as attitude, communication skills, serving people with a variety of disabilities, and resource development. Through role play activities and discussion, you will build upon your current customer service skills and learn to effectively deal with challenging interactions. Note: You may not take this course for incentive credit if you have previously received an incentive credit for Quality Customer Service. 5 Tuesdays beginning May 20, 2008; 9:00 a.m.-12:00 noon; 1/2 credit Professional Communications - Fee $75 This exciting course will help you to sharpen several workplace communication skills absolutely necessary for success and effectiveness. We will concentrate on: This experiential class requires interactive exercises and a final exam, to be eligible for incentive credit. 5 Wednesdays beginning May 28, 2008; 9:00 a.m.- 12:00 noon; 1/2 credit
Effective Writing - Fee $75 - FULL The ability to write clearly and concisely is a valuable asset. In this course, you will learn techniques to polish your writing with attention given to grammar, mechanics, and word choice; to tailor your writing for specific audiences; and to write effective and professional emails, letters, memos and reports. Feedback will be given on your specific writing needs through in-class and out-of-class assignments. 5 Mondays beginning June 2, 2008; 9:00 a.m. - 12:00 noon; 1/2 credit
Introduction to Microsoft Excel - Fee $135 5 Tuesdays beginning May 13, 2008; 9:00 a.m. - 12:00 noon; 1/2 credit
Microsoft Publisher - Fee $135 - CANCELED This exciting new course will help you to create or modify a publication. You will learn how to add and edit text; insert, delete or move pages; formatting techniques using symbols and indenting; spacing between paragraphs; format and crop picture, wrap text around picture and insert Word Art; and you will create a newsletter, a web page and a web site. You should have adequate Word experience to feel comfortable with this new program. Participants taking this course for incentive credit must be currently planning or in the near future planning to design newsletters or web pages. 5 Tuesdays beginning May 13, 2008; 1:00 p.m. - 4:00 p.m.; 1/2 credit Access Fundamentals and Design - Fee $135 In this 15-hour course, you will learn the basic features of this powerful database program. You will learn how to search existing databases and how to create new databases; and how to design tables, forms, queries and reports. This class is designed for those who are currently using Access, but have had no prior training in Access, and for those who are in the process of designing (not just using) a new database. You will be creating a database as a hands-on focus of this class. As much information is covered in this class, out-of-class assignments will be given to practice application of the material. Thus, you must have Access on your computer - do not take this class if you are planning to use Access in the future. 5 Thursdays beginning May 15, 2008; 9:00 a.m. - 12:00 noon; 1/2 credit Introduction to Microsoft Word - Fee $135 - CANCELEDLearn the basics of this powerful Windows word processing program. Learn how to create, edit, and print documents; import graphics; print labels; and use the mail merge function. Use Word’s many formatting features to improve the way you communicate. 5 Thursdays beginning May 15, 2008; 1:00 p.m. - 4:00 p.m.; 1/2 credit Payment & Registration: 1. Personal checks should be made out to ILSR (Institute for Labor Studies and Research) and mailed, with your registration form, to OTD. a. Call ILSR (463-9900) and provide them with your credit card information. Be sure to tell them which course you are paying for. They will notify OTD that you have paid for the course. b. You must still register for the course with OTD, by sending or faxing your registration form to us. 3. If a state agency is paying, only a Direct Pay Order (DPO) will be accepted. The original DPO should be processed per normal. A signed copy of the DPO, and your registration form, must be sent to OTD to reserve a seat in the course you want. 4. A registration form must accompany your payment - it is available from the OTD website. NOTE: Registration or CS365 forms received without payment will not reserve a seat in the class. Incentive Credit: For state employees interested in incentive credit, all rules regarding each employee s eligibility will apply. For example, the course must be "directly related to the employee s job duties" and be the appropriate level for those duties. CS365 forms requesting incentive approval must be received by OTD 7 days prior to the start of the course. Each course must be at least 15 hours. If you do not receive verification from OTD that your incentive credit request has been approved, it is your responsibility to check the status of your request, and insure that OTD receives it. Location: See each course description for location. 1. The Institute for Labor Studies & Research, 99 Bald Hill Road, From the North: Take 95 South to Exit 12B (Malls exit). 2. RI Department of Administration, One Capitol Hill, Parking is available in the largest lot behind DOA, or at on-street metered spaces (bring quarters). &nbrp; |